In the Internet industry time plays a big factor on your income & business. Our Fully managed services were packaged together for you at an affordable rate too allow you to relax and focus on more important aspects of your company, while our highly skilled, certfied technicians mainatain your server(s) at of fraction of the cost for on-site staff members.

Alot of hosting providors do not provide much detail about their Fully managed services, as there is usually a limit which will end up making you pay more funds out of your pocket. We would like make sure that you know the specifics of your packages, before you make the commitment.

What is Fully Managed?

Our Fully managed services included unlimited support. Our certified technicians are ready to handle your server requests 24/7, 365 days a year. As client preference changes, we have tried to outline most of the normal procedures to give you a better of idea of what you will be getting. Please note that we try to fulfill all server requests as much as possible, and not everything is listed here:

* Kernel Upgrades, OS patches
* Backups and restoration help if needed (only on servers with 2 or more drives)
* Cpanel/whm Updates
* PHP updates
* Mysql updates
* System pre installed services updates. ( we do not update 3rd party scripts installed)
* WHM/Cpanel assistance includes but not limited to, creating, deleting, setting up, email and dns
* PHP compilation
* MySQL optimization
* SSL configuration and installation
* Custom DNS configuration
* Email troubleshooting
* FTP troubleshooting
* High Server Load troubleshooting
* Best Effort Third Party Application Support
* Hardware Replacement SLA 2-6 hours
* Compromised Server Recovery
* Software Firewall Installation and Configuration
* Failed Drive service restoration, we will assist in restoring of all accounts to our ability
* Database corruption assistance
* Assistance with system alerts or warnings
* Hands on help with preinstall system settings
* High Bandwidth consultation needs

Additional services & assistance

Please realize that we offer a wide range of services within our Fully managed solutions. Various clients have different needed, and we try our best to accomodate that as much as possible. If you have any questions or concerns prior to signing up with us, please feel free to click here for a list of contact methods.

Additional hardware & server setups

We offer a wider variety of hardware configurations & custom server setups. If you do not see any pre-configured packages listed on our site, you can request a quote here through our Sales department and a representitive will get back to you promptly.

Service Level Agreement

With our convinient creation of servers, your contract with us includes a Service Level Agreement. This guarantees your uptime and means we pay you for any unreasonable downtime. With The Positive Internet Company, we place a mesh of safeguards around your server with full contingency.